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Shipping Info

SHIPPING & RETURNS

1. Where do you ship from?

We ship from Clarens, Switzerland.

2. Which shipping options are possible?

All our orders are shipped by Swiss Post. Following options are available:

Economy Shipping – around 2-4 business days.

Priority Shipping – around 2 business days.

You are able to choose the Signature option, which means when your parcel will be delivered to you it will require your signature. If you are absent when delivery is made, Swiss Post will leave a yellow slip in your letter/post box. You will then go to the local post office and present this slip in order to get your parcel.

Beauty Lab Swiss is not responsible for stolen or lost packages unless it happens before or during transit. Therefore we recommend choosing the signature option to make sure your package is delivered to you securely.

3. Do you offer free shipping?

Yes, we offer free shipping for all orders above CHF 80.-

4. I made an order today, when will it arrive?

Thank you for shopping with us! We process the order as soon as we can, and usually within 48 hours on business days (Monday-Friday). Processing time may take longer during Christmas, New Year, and events such as Black Friday.

When your order is prepared and shipped, it will be delivered to you by Swiss Post. Standard economy shipping takes up to 4 business days and priority shipping up to 2 business days. Please note that this is estimate information and not guaranteed as Swiss Post can have delays from their side, for which Beauty Lab Swiss is not responsible. Also, Swiss Post doesn’t operate during public holidays (this information can be found on the Swiss Post website)

5. How can I track my parcel?

When your order is shipped, we will send you a confirmation e-mail with the tracking number of your parcel. Once you have the tracking number you can easily check the status of your order. In case you didn’t get any confirmation e-mail, please check your junk e-mail box.

6. Tracking number shows that my parcel is delivered, but it is not in my letter box. Where is it and what can I do?

Beauty Lab Swiss is really sorry to hear this is happening to you. First of all, we do recommend checking if your neighbors didn’t receive your order by mistake, as this is what usually happens. If your neighbors didn’t receive the order, unfortunately, the parcel is most likely stolen.

If you believe that the parcel is stolen, you can go to the local police station and make a claim. We do recommend to send the claim to your household insurance.

Beauty Lab Swiss is not responsible for stolen or lost packages unless it happens before or during transit. Therefore we recommend choosing the signature option to make sure your package is delivered to you securely.

7. What countries except Switzerland do you ship to?

Beauty Lab Swiss website operates only within Switzerland and Liechtenstein.

We are working on expanding our services to Europe. Please allow some time for this to happen.

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